Model situation rehearsing, the so-called training, improves the performance of employees, increases their work efficiency, and strengthens team cooperation.
The basic training methodology is learning by experience. This method of training allows active cooperation of all participants. The teaching of the instructor is shown on model situations that are based on the experience of course participants and is usually supplemented by case studies. Participants are led to actively search for a solution and course of action in such situations, formulate a conclusion, and apply the acquired knowledge in practice.
The training is realized by focusing on an active approach of participants, as well as the personality of the instructor whose knowledge of social psychology and personality psychology helps to achieve the most effective results of the training process. The training is based on the requirements and needs of the client, as well as on what the client expects from his employees.
- Training of skills through participants’ own experience “Oh, an experience”
- Discussions about a certain skill and interpretation of principles
- Exercises, team and individual model situations, training video tapes
- Feedback – video training
A final assessment report containing information about the group’s team cooperation and a plan of further growth of each course participant. A part of the report is also an assessment of the course by each participant who writes down his/her comments about the course, contents, and form of the training in a simple questionnaire.
This is usually a two-day training – each training day lasts 8 hours.
Based on our experience, the group size should not be more than 10-12 participants.
- Principles of professional sales
- Conducting a business meeting
- Customer service
- Persuasive business presentation
- Negotiating and argumentation
- Manager’s role
- Effective management and motivation of employees
- Conducting a conference
- In-house communication
- Customer service
- Sales support
- Complaints and reclamation handling
- Effective phone calling
- Time management
- Customer typology
- Stress management
- Presentation skills
- Burnout syndrome
Personnel specialists, internal trainers
- Selection interview
- Assessment and growth interviews
- Disciplinary interviews
- Facilitation and mediation
- Instructor skills
Are you interested in this service?
If you would like to order this service or get more information, please contact us. Employees of our company will be happy to provide you with any information, or to set up an appointment with you at your premises.